Refund Policy

Thank you for choosing Sky Vuelos (skyvuelos.com). This Refund Policy explains the terms under which cancellations and refunds are handled for flight bookings made through our platform.

1. Role of Sky Vuelos

Sky Vuelos acts as an intermediary between customers and airlines/travel agencies. We do not directly operate flights or issue tickets. All refunds are subject to the policies of the airline or travel provider with whom the booking was made.

2. Airline & Travel Partner Policies

Each airline or travel agency has its own cancellation and refund rules. Customers are responsible for reviewing and accepting these terms before completing a booking. Sky Vuelos cannot override or change partner refund policies.

3. Non-Refundable Fees

Service charges, booking assistance fees, or administrative fees charged by Sky Vuelos (if any) are non-refundable.

4. Refund Process

• Refund requests must be submitted directly to the airline or travel agency that issued the ticket.
• Processing times for refunds vary depending on the airline or payment provider (typically 7–30 business days).
• Sky Vuelos is not responsible for delays in refunds caused by airlines, banks, or payment gateways.

5. Changes & Rescheduling

If you wish to change your travel dates or destination, additional charges may apply depending on the airline’s rules. Such changes are subject to availability and airline approval.

6. No-Show Policy

If a passenger fails to show up for their flight, the ticket may be considered fully non-refundable as per airline regulations.

7. Force Majeure

Refunds may not be available in cases of force majeure events (such as natural disasters, strikes, or government restrictions) unless specified by the airline’s policies.

8. Contact Us

For assistance with cancellations or refund inquiries, please contact our support team at support@skyvuelos.com. We will guide you on how to submit your request to the relevant airline or travel partner.